Leadership Training and Consulting

The president of Illuminative Concepts brings to his workshops and consultations more than 20 years’ experience in executive and management positions. He knows from the inside out what it takes for an organization to run smoothly and effectively.

His team offer strategic planning and management workshops, consulting and facilitation services in five key areas.

Assessing Organizational Effectiveness

Discover an assessment and continuous improvement method proven to uncover issues that are critical to the operational and behavioral functioning of your organization. Not only that, but you leave with a plan to deal with these organizational effectiveness issues.

Strategic Management Process

Strategic Management: how to develop a mission, a vision, and a coherent strategic plan that creates a focused sense of purpose and is easily understood by everyone.
Plans and Planning, Goals and Objectives: how to integrate your company plans (strategic planning and management, marketing, financial, technology, etc.). All your goals and objectives are defined in a daily action plan consistent with your mission and vision.
Create a Learning-Based Organization: the strategic management process encourages employees to constantly learn new ways of doing business and working together, how to improve employee productivity so that you stay on the forefront of the learning curve and ahead of your competition.

Ethics and Leadership

Learn the components of an ethical organization and how to implement ethical leadership training and consulting that will set a good example, increase your credibility, and gain cooperation from managers, executives, and employees.

People Skills

Today’s leaders recognize that people are their most valuable resource. Knowing how to deal effectively with employees is a key component in the success of high-achieving organizations and organizational effectiveness. Workshops in this area include:

Communication Skills: how to positively influence people so that you achieve your goals.
Conflict Management: how to use conflict to create positive changes and generate new ideas and opportunities.
Decision-Making: how to make good decisions in a fast-paced world.
Managing Change: how to thrive in turbulent times.

Team Skills

One of the characteristics of an effective leader is the ability to develop teams that know how to work towards a common goal that know how to improve employee productivity. When a team functions effectively, productivity increases and profitability skyrockets. Workshops in this area include:

Group Dynamics: how to use the concepts of group dynamics to bring out the best in your employees.
Team Building: how to transform a group of diverse personalities into a productive team.

All workshops are customized to meet the specific needs of your organization. Contact Us for further information on setting up leadership workshops or consultation services.

Employee & Work Team Productivity

Illuminative Concepts is a leader in employee and work team productivity training. With more than 15 years’ experience supervising productive work teams, He knows what it takes to gain the level of employee cooperation and commitment that helps an organization run smoothly and effectively.

His team offer workshops, consulting and facilitation services in three key areas.

Ethics and Productivity

When all employees are operating from the same set of principles, they are more productive and your organization is more credible. This workshop helps your employees to understand the principles of ethical behavior and the ethical standards that form the foundation for your leadership.

People Skills

Employees with outstanding people skills are confident. Their morale and productivity improve when they know that your organization takes an active interest in their personal development. Workshops in this area include:

Communication Skills: learn how to communicate clearly and effectively, and avoid misunderstandings.
Conflict Management: learn to deal with conflict in a way that contributes to a harmonious working environment.
Managing Change: learn to cope and do a good job even when the situation seems beyond your control.

Team Skills

When employees get along together, appreciate what it takes to work as a team, and know how to resolve conflicts, productivity increases and your profitability skyrockets. Workshops in this area include:

Positive Group Dynamics: learn to recognize what’s going on in the group and how to adapt behavior to be effective.
Teamwork: learn the hidden dynamics of teams and how to be a positive force in your team’s success.

All workshops are customized to the meet specific needs of your organization. Contact Us for further information on setting up employee productivity workshops or consultation services.

Customer Service Training and Consulting

In today’s competitive world, often the only thing that sets you apart from the competition is your level of customer service. Illuminative Concepts shows you how to offer exceptional service and satisfaction that keep your customers coming back. He brings more than 20 years of real life experience in executive and management positions with both governmental agencies and private enterprises. He knows what it takes to provide truly outstanding customer service.

His team provide workshops, consulting, and facilitation services in three key areas.

Building a Customer Service Culture

Does your customer service support your mission and vision? How can you, as a leader, model great service to your employees? It’s also important to know if your employees practice it and your customers experience it. In this workshop, you’ll learn to create systems that support excellent customer service.

Customer Service for Front Line Employees

Front line employees are often the first point of contact for customers or clients. When customers feel that they are treated with care and compassion, your customer retention increases; there are fewer complaints and better word of mouth advertising. Employee morale and sense of satisfaction rises. This workshop gives your employees concrete guidelines for providing better customer service and raises their awareness of its value and benefits.

Customer Service for Field Employees

Employees in the field are troubleshooting problems and dealing with emergencies -- but good service entails more than just showing up and completing the job as quickly as possible. When field employees know how to treat customers with dignity and respect, it enhances your company’s reputation for excellent, courteous service. This workshop teaches them the fundamentals of good customer service, even when they are pressed for time.

All workshops are customized to meet the specific needs of your organization. Contact Us for further information on setting up customer service workshops or consultation services.