The president of Illuminative Concepts brings to his workshops and consultations more than 20 years’ experience in executive and management positions. He knows from the inside out what it takes for an organization to run smoothly and effectively. His team offer strategic planning and management workshops, consulting and facilitation services in five key areas. Assessing Organizational Effectiveness Discover an assessment and continuous improvement method proven to uncover issues that are critical to the operational and behavioral functioning of your organization. Not only that, but you leave with a plan to deal with these organizational effectiveness issues. Strategic Management Process
Ethics and Leadership Learn the components of an ethical organization and how to implement ethical leadership training and consulting that will set a good example, increase your credibility, and gain cooperation from managers, executives, and employees. Today’s leaders recognize that people are their most valuable resource. Knowing how to deal effectively with employees is a key component in the success of high-achieving organizations and organizational effectiveness. Workshops in this area include:
Team Skills One of the characteristics of an effective leader is the ability to develop teams that know how to work towards a common goal that know how to improve employee productivity. When a team functions effectively, productivity increases and profitability skyrockets. Workshops in this area include:
All workshops are customized to meet the specific needs of your organization. Contact Us for further information on setting up leadership workshops or consultation services. |
Illuminative Concepts is a leader in employee and work team productivity training. With more than 15 years’ experience supervising productive work teams, He knows what it takes to gain the level of employee cooperation and commitment that helps an organization run smoothly and effectively. His team offer workshops, consulting and facilitation services in three key areas. Ethics and Productivity When all employees are operating from the same set of principles, they are more productive and your organization is more credible. This workshop helps your employees to understand the principles of ethical behavior and the ethical standards that form the foundation for your leadership. Employees with outstanding people skills are confident. Their morale and productivity improve when they know that your organization takes an active interest in their personal development. Workshops in this area include:
Team Skills When employees get along together, appreciate what it takes to work as a team, and know how to resolve conflicts, productivity increases and your profitability skyrockets. Workshops in this area include:
All workshops are customized to the meet specific needs of your organization. Contact Us for further information on setting up employee productivity workshops or consultation services. |
In today’s competitive world, often the only thing that sets you apart from the competition is your level of customer service. Illuminative Concepts shows you how to offer exceptional service and satisfaction that keep your customers coming back. He brings more than 20 years of real life experience in executive and management positions with both governmental agencies and private enterprises. He knows what it takes to provide truly outstanding customer service. His team provide workshops, consulting, and facilitation services in three key areas. Building a Customer Service Culture Does your customer service support your mission and vision? How can you, as a leader, model great service to your employees? It’s also important to know if your employees practice it and your customers experience it. In this workshop, you’ll learn to create systems that support excellent customer service. Customer Service for Front Line Employees Front line employees are often the first point of contact for customers or clients. When customers feel that they are treated with care and compassion, your customer retention increases; there are fewer complaints and better word of mouth advertising. Employee morale and sense of satisfaction rises. This workshop gives your employees concrete guidelines for providing better customer service and raises their awareness of its value and benefits. Customer Service for Field Employees Employees in the field are troubleshooting problems and dealing with emergencies -- but good service entails more than just showing up and completing the job as quickly as possible. When field employees know how to treat customers with dignity and respect, it enhances your company’s reputation for excellent, courteous service. This workshop teaches them the fundamentals of good customer service, even when they are pressed for time. All workshops are customized to meet the specific needs of your organization. Contact Us for further information on setting up customer service workshops or consultation services. |
